ADA - some cases and laws

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*U.S. Department of Justice
*Civil Rights Division
/Disability Rights Section/

Department of Justice seal


*Enforcing the ADA:*


*A Status Report from the Department of Justice


This Status Report covers the ADA activities of the Department of
Justice. This report, previous status reports, and a wide range
of other ADA information are available through the Department's
ADA Home Page on the World Wide Web (see page 11. The symbol
(**) indicates that the document is available on the ADA Home Page.

*
*INSIDE...

ADA Litigation <#anchor Litigation>
Formal Settlement Agreements <#anchor Formal Settlements>
Other Settlements <#anchor Other Settlements>
Mediation <#anchor Mediation>
Certification <#anchor Certification>
Technical Assistance <#anchor Technical Assistance>
Other Sources of ADA Information <#anchor Other Sources of Info>
How to File Complaints <#anchor File Complaints>




The Americans with Disabilities Act (ADA) is a comprehensive civil
rights law for people with disabilities. The Department of Justice
enforces the ADA?s requirements in three areas --

Title I: Employment practices by units of State and local government

Title II: Programs, services, and activities of State and local
government

Title III: Public accommodations and commercial facilities




*I. Enforcement*

* Through lawsuits and both formal and informal settlement
agreements, the Department has achieved greater access for
individuals with disabilities in thousands of cases. Under general
rules governing lawsuits brought by the Federal Government, the
Department of Justice may not file a lawsuit unless it has first
unsuccessfully attempted to settle the dispute through negotiations. *


*A. Litigation*

* The Department may file lawsuits in Federal court to enforce
the ADA and may obtain court orders including compensatory damages
and back pay to remedy discrimination. Under title III the
Department may also obtain civil penalties of up to $55,000 for the
first violation and $110,000 for any subsequent violation.*


1. Decisions

*Supreme Court Upholds Private Title II Court Access Suits Against
States* -- The Supreme Court ruled in a 5-4 decision in Tennessee v.
Lane on May 17, 2004, that private individuals may sue States for
damages in cases brought to enforce access to courts under title II
of the Americans with Disabilities Act. In this case plaintiffs sued
the State of Tennessee and 25 of its counties alleging that they had
violated the ADA by operating inaccessible courthouses. The
plaintiffs asked the Federal court to order that the courts be made
accessible and to grant them compensatory damages. The Department of
Justice, which had intervened in the Court of Appeals to defend the
constitutionality of title II, urged the Supreme Court to uphold
private title II suits against States across the board as an
appropriate means of enforcing the 14th Amendment?s wide range of
equal protection and due process rights. The Court, however, limited
its ruling to title II cases brought to enforce constitutional
guarantees relating to court access. Among these rights are the
right of a criminal defendant to be present at his or her trial, the
right of civil litigants to have a meaningful opportunity to be
heard, the right of a criminal defendant to a trial by a jury that
reflects a cross section of the community, and the right of the
public to have access to criminal proceedings. The Court ruled
Congress had the authority to act to remedy and deter violations of
these rights because it was acting against a ?backdrop of pervasive
unequal treatment in the administration of state services and
programs, including systematic deprivations of fundamental rights.?
The Court pointed to the record of unconstitutional treatment of
persons with disabilities by State agencies in a variety of
settings, including voting, commitment, institutional abuse and
neglect, zoning, prisons, public education, and the administration
of justice. It also held that title II?s court access requirements
were a ?proportional? response to this pattern of unconstitutional
behavior identified by Congress because of the limits provided by
the fundamental alteration and undue burdens defenses and the
flexible nature of the program accessibility requirement. Because
the Court limited its ruling to court access, litigation on whether
sovereign immunity bars title II cases addressing issues than other
court access will continue.

*Supreme Court Decides Not to Hear Challenges to Stadium-Style
Theater Decisions* -- As requested by the Department of Justice, the
Supreme Court decided to let stand two courts of appeals decisions
regarding stadium-style movie theaters. In both cases, U.S. v.
Cinemark USA, Inc. (6th Circuit), a lawsuit filed by the Department,
and Regal Cinemas, Inc. v. Stewmon (9th Circuit), a case in which
the Department filed an amicus brief supporting the plaintiff, the
appellate courts ruled in favor of the plaintiffs? arguments that
the quality of viewing angles must be considered in deciding whether
sight lines for accessible seating are ?comparable? to those offered
to the general public. In both cases plaintiffs challenged
accessible seating that was located close to the screen allegedly
resulting in extreme viewing angles that produced physical
discomfort and image distortion. Both appellate courts rejected an
earlier ruling by the U.S. Court of Appeals for the Fifth Circuit in
Lara v. Cinemark USA, Inc. that the ADA regulation requiring ?lines
of sight comparable to those for members of the general public?
required only that sight lines be unobstructed. In opposing requests
by the movie theater chains for Supreme Court review, the Department
argued that the Sixth and Ninth Circuits were correct in ruling that
the ADA requires more than merely unobstructed sight lines, and that
the Access Board and the Department of Justice are in the process of
developing revised ADA Standards for Accessible Design that are
likely to address this issue and to eliminate the conflict in the
courts of appeals.



*2. Consent Decrees*

* Some litigation is resolved at the time the suit is filed or
afterwards by means of a negotiated consent decree. Consent decrees
are monitored and enforced by the Federal court in which they are
entered.*


*Title III*

***U.S. v. Parkway Hospital <parkway.htm>* -- Parkway Hospital, a
private hospital in Queens, New York, agreed to provide sign
language interpreter services to ensure effective communication with
the hospital?s deaf patients and their relatives and pay $125,000 in
compensatory damages to the family of a former deaf patient of the
hospital. The consent decree settled a lawsuit filed jointly by the
Civil Rights Division and the U.S. Attorney for the Eastern District
of New York alleging that Parkway was discriminating on the basis of
disability against persons who are deaf and those related to or
associated with them. The complaint alleged that Parkway failed to
provide a qualified sign language interpreter for a deaf patient,
now deceased, and her husband during her extended hospitalization at
Parkway in the spring of 2001. The patient, who was 77 years of age
at the time, was admitted into Parkway?s emergency room in critical
condition. During her hospitalization, Parkway relied on lipreading,
handwritten notes, and a staff member with limited sign language
skills to communicate with her and her family regarding treatment
options, medical consent, and risky surgical procedures. As alleged
in the complaint, this situation forced the patient?s adult children
into the role of interpreters between their parents and the
hospital?s staff. The consent decree requires Parkway to provide
qualified sign language interpreters (which may include audio-video
interpreting services) to patients and their family members who are
deaf or hard of hearing and whose primary means of communication is
sign language. The decree further requires that the hospital provide
an on-site interpreter in circumstances where audio-video
interpreting services will not be effective.

***U.S. v. The Bette Bus Shuttle, Inc. <bettebus.htm>* -- The U.S.
Attorney?s Office for the Western District of Tennessee agreed to a
consent decree resolving its lawsuit against The Bette Bus Shuttle,
Inc. (a private provider of fixed route transportation between
Memphis, Tennessee, and the airport at Little Rock, Arkansas), and
its successor company, Metro Services, Inc. of Moscow, Tennessee.
The U.S. Attorney received a complaint alleging that Bette Bus did
not provide wheelchair-accessible vans and that Bette Bus staff
refused to allow the complainant to take her wheelchair with her on
its inaccessible vans. The complainant, who uses a wheelchair for
full mobility, was required to travel without her wheelchair,
severely limiting her ability to leave her hotel room. The Bette Bus
owner acknowledged that the company had purchased at least six
15-passenger vans since 1990, none of which were lift-equipped, and
that the company had never provided service to people with
disabilities because it thought it was too expensive and would
require medical personnel on board. Unrelated to the lawsuit, the
defendants have now refocused their operations to provide a broader
range of demand responsive services and to limit fixed-route airport
service. The consent order requires the Defendants to provide a lift
on one vehicle immediately, equip more vehicles with lifts in the
future depending on the degree of fixed-route service provided,
eliminate discriminatory policies, train employees to assist persons
with disabilities, and pay $1,000 in damages and $500 in civil
penalties.



*B. Formal Settlement Agreements*

*The Department sometimes resolves cases without filing a
lawsuit by means of formal written settlement agreements.*


*Title II*

*** New Project Civic Access Agreement <civicac.htm>* -- The City of
Pueblo, Colorado, signed an agreement under Project Civic Access, a
nationwide initiative by the Department of Justice to ensure that
local governments comply with the ADA. This comprehensive agreement,
the 75th under Project Civic Access, resulted from a compliance
review of a wide range of the city?s programs, services, and
activities. The City agreed to make physical modifications to its
facilities to ensure that parking, routes of travel into buildings,
entrances, toilet rooms, bathrooms, service counters, telephones,
drinking fountains, playgrounds, and wheelchair seating are
accessible to people with disabilities. The city also agreed to
expand the provision of effective communication, adopt appropriate
TTY call-taking procedures for its 9-1-1 emergency services, provide
law enforcement officers with information and guidance on effective
communication with people who are deaf or hard of hearing, appoint
an ADA advisory committee, and train employees on the ADA.

*New Hope, Alabama* -- The Department entered an agreement with the
City of New Hope resolving a complaint alleging that the city?s jail
and city hall (which are in the same building) are not accessible
for those with mobility impairments. The city agreed to ?book? and
house prisoners or detainees with mobility impairments in accessible
facilities in a neighboring county jail. The city will also provide
accessible door hardware throughout the facility, a van-accessible
parking space and access aisle, a text telephone, proper bathroom
signage, and an accessible drinking fountain.

*New Jersey Department of Human Services, Division of Family
Development, Trenton, New Jersey* -- The Department entered an
agreement with a New Jersey State agency resolving a complaint
alleging that the Hudson County Board of Social Services failed to
provide a sign language interpreter at two meetings with a deaf
client on whether she was qualified for benefits she had received.
The State Department of Human Services agreed to provide appropriate
auxiliary aids when necessary to ensure effective communication,
train all Division of Family Development employees who have contact
with the public on their ADA responsibilities, and pay $2426 to the
complainant.

*Department of Real Property Management, Clark County, Nevada* --
The Department signed an agreement with the Department of Real
Property Management of Clark County, Nevada, resolving a complaint
alleging that the county had failed to remove architectural barriers
at the county fairgrounds. The county agreed to provide accessible
ramps, accessible paper towel and toilet seat cover dispensers in
the toilet rooms, and appropriate signage on the accessible routes.


*Title III*

***The Movies at Midway, Rehoboth Beach, Delaware <midway.htm>* --
The Department entered into a settlement agreement with Midway
Realty Corporation, the owner of The Movies at Midway, a 14-screen
theater complex. The agreement resolved a complaint made by an
individual who is hard of hearing alleging that, despite her
continuing complaints to theater personnel, the theaters were not
equipped with an assistive listening system for individuals with
hearing impairments, even after the theaters underwent substantial
alterations. Under the agreement, the theater owner will install
additional receivers for the assistive listening system it later
installed, develop policies and procedures to ensure that customers
who are hard of hearing have ready access to the system, train
appropriate theater staff to operate, maintain, and assist customers
in using the system, and pay damages in the amount of $500 to the
complainant.

*Lyon?s Restaurant, Sacramento, California* -- The Department signed
an agreement with Lyon?s Restaurant resolving a complaint that its
restrooms were inaccessible to individuals with mobility
impairments. The restaurant agreed to provide one accessible unisex
restroom.
*
Dr. Ilona E. Jurek, Lorain, Ohio* -- The U.S. Attorney?s Office for
the Northern District of Ohio entered an agreement with an Ohio
doctor resolving a complaint alleging that she refused to continue
providing interpreters for communicating with two deaf patients as
she had in the past. The doctor agreed to provide a sign language
interpreter or other auxiliary aid necessary to provide effective
communication with all of her deaf patients, place a sign notifying
patients of this policy in a conspicuous location in her office
lobby, and train her staff on the requirements of the ADA.

***Rieck Avenue Country Day School, Millville, New Jersey
<rieckave.htm>* -- The Department reached a settlement resolving a
complaint alleging that a privately owned childcare center in
Millville, New Jersey, had refused enrollment in a summer program to
a seven-year-old girl with cerebral palsy and epilepsy. The child
had just finished first grade and had been attending public school
and daycare since the age of eighteen months. She allegedly required
no additional assistance with daily care or age-appropriate
activities and no modifications to the center?s activities or
programs -- except that staff members would need to be generally
knowledgeable that she had occasional seizures, after which she
would be very tired or fall asleep. The center agreed to adopt a
nondiscrimination policy, publicize that policy in its handbooks for
parents and employees, and provide training to management and staff
on the ADA obligations of child care providers. It also agreed to
pay $4,000 in compensatory damages.

*The Sherwood Inn, Skaneateles, New York* -- The Department signed a
settlement agreement resolving a complaint by a wheelchair user
against The Sherwood Inn alleging a variety of physical barriers.
The owner and operator of the inn agreed to provide accessible
parking, coat closets, door hardware, men?s and women?s toilet
rooms, and an accessible reception area, and to provide directional
signage at all inaccessible entrances to indicate the location of
the nearest accessible entrance.

***Marriott at Metro Center, Washington, D.C. <marriottmetro.htm>
*--The Department signed a settlement agreement with HMC Retirement
Properties, L.C., and Marriott International, Inc., resolving a
complaint alleging that the Marriott at Metro Center Hotel had no
accessible guest rooms equipped with a roll-in shower. HMC and
Marriott agreed to install roll-in showers in five guest rooms and
pay $18,000 in civil penalties. In addition, if HMC and Marriott do
not meet the deadlines for compliance with the agreement, then each
missed deadline requires another $18,000 payment (potentially
totaling $54,000 in civil penalties).



*C. Other Settlements*

* The Department resolves numerous cases without litigation or a
formal settlement agreement. In some instances, the public
accommodation, commercial facility, or State or local government
promptly agrees to take the necessary actions to achieve compliance.
In others, extensive negotiations are required. Following are some
examples of what has been accomplished through informal settlements.*


*Title III*

An individual with a disability complained about inaccessible
parking at a Kansas department store. The store reconfigured its
van-accessible parking to widen the access aisles and to remove the
shopping cart carrels obstructing those aisles.

A woman whose husband is a wheelchair user complained that a Texas
restaurant was inaccessible to persons with disabilities because
accessible parking was located in the farthest spaces from the
entrance. The restaurant created accessible parking with a curb ramp
next to the accessible entrance and installed a new unisex
accessible toilet room with appropriate signage.
*
The U.S. Attorneys obtained informal settlements in the following
cases* --

*Southern District of Mississippi* --
An individual with a disability complained that a newly constructed
Mississippi convenience store lacked a curb ramp on the shortest
accessible route to the entrance, causing customers using
wheelchairs to travel to the end of the sidewalk and out from under
the covered area to use the ramp. The store agreed to construct a
new curb ramp, to install a new accessible parking space and a
van-accessible parking space with appropriate signage, to relocate
restroom signs to the latch side of the entry doors, and to alter
the door opening force on all interior doors to be accessible.

*District of Arizona* -- An individual with a mobility impairment
complained that the accessible parking spaces at an Arizona town
hall were not properly marked and that, as a result, local law
enforcement would not cite individuals illegally parked in them. The
municipality installed appropriate signage and pavement markings.

Parents of a three-year-old child with cerebral palsy complained
that an Arizona arena and event venue would not modify its ?no
strollers? policy and that, as a result, they had to carry him and
hold him in their laps throughout the show. The arena agreed to
modify its no stroller policy, train its employees on the
requirements of the ADA, reimburse the complainants $124 for the
cost of tickets to the event, and provide the complainants with
complimentary admission and parking to an upcoming event to be held
at the auditorium.



*II. Mediation*

* Under a contract with the Department of Justice, The Key
Bridge Foundation receives referrals of complaints under titles II
and III for mediation by professional mediators who have been
trained in the legal requirements of the ADA. An increasing number
of people with disabilities and disability rights organizations are
specifically requesting the Department to refer their complaints to
mediation. More than 400 professional mediators are available
nationwide to mediate ADA cases. Over 75 percent of the cases in
which mediation has been completed have been successfully resolved.
Following are recent examples of results reached through mediation.*

* In Iowa, an individual who is blind complained that a
restaurant manager was rude to her and advised her not to
return because she uses a guide dog. The owner apologized,
posted signs indicating that service animals are welcome in
the restaurant, made a $50 donation to a guide dog program in
honor of the customer and her guide dog, and published a
letter of apology in a local newspaper.

* In Ohio, a person who is hard of hearing complained that a
movie theater did not properly maintain assistive listening
devices. The theater company agreed to conduct a maintenance
check of headsets on a weekly basis in nearly 100 theaters and
to provide annual maintenance training to employees. The
company posted signs indicating the availability of assistive
listening equipment at all ticket booths in each theater. In
addition, the theater company trained all customer service
personnel on the requirements of the ADA and on skills for
interacting with people with disabilities, including customers
who are deaf and hard of hearing.

* In Alabama, the family of a person with a mobility impairment
complained that a small motel was inaccessible. The motel
installed two van-accessible spaces, extended the ramp to the
entrance walkway to reduce the slope, removed the threshold
between the restaurant and motel, and altered one guestroom to
make the bathroom accessible.

* In Missouri, a wheelchair user complained that there was no
accessible parking at an automobile dealership. The dealership
agreed to restripe the parking lot to include a van-accessible
space and to build a ramp from the parking lot to the
entrance. In addition, the dealership agreed to provide ADA
training to its employees and to pay the complainant $1,000.

* In Arizona, a wheelchair user alleged that an attorney's
office was not accessible. The building owner created a level
surface at the entrance to provide wheelchair access to the
office. The owner also agreed to develop and enforce a policy
requiring all office tenants to maintain accessible furniture
arrangements and, when requested, actively assist clients with
disabilities when requested.

* In Florida, a person who is deaf alleged that a doctor's
office did not provide effective communication during an
office visit. The doctor's office developed and implemented
a written policy for all office staff members outlining the
procedure for providing sign language interpreter services.

* In Texas, a wheelchair user complained that a mall parking lot
did not have enough accessible parking spaces or an accessible
route to some businesses in the inner portion of the mall. The
property owners installed five accessible parking spaces with
appropriate signage, including two van-accessible spaces, at
locations around the mall. They also removed a "reserved" sign
from an accessible parking space that had previously been
restricted to patient use by a doctor's office, making it
available to all customers with disabilities. The property
owners installed curb cuts in the parking lot and a ramp with
handrails to provide access from the parking lot to previously
inaccessible businesses.

* A disability advocacy group complained that designated
accessible parking spaces in a Missouri shopping center
parking lot were on steeply sloped areas. The respondent
modified the parking lot by relocating the existing accessible
spaces, with appropriate signage, to an area that did not
exceed a two percent slope.

* A person who is deaf and uses a service animal was refused
service at a restaurant in Texas. The restaurant agreed to
provide ADA training at all of its management training
sessions and to post a sign at the entrance welcoming
customers with service animals.

* In Oklahoma, a wheelchair user complained that a retreat
center's lodging was inaccessible. The owner agreed to install
accessible parking and signage, including van-accessible
spaces, at the edge of the parking lot ramp leading to the
cabin entry. The front entries to the motel and lodge were
modified and lever handles installed. The owner also made some
guestrooms accessible, including one with a roll-in shower.

* In Oregon, a person with a developmental disability,
accompanied by a job coach from a social service agency, was
denied service at a restaurant because the restaurant host
believed the individual was going to behave in an unacceptable
man-ner because of his disability. The owner of the restaurant
sent a written apology to the agency for the incident and
ensured the agency that no person with a disability would be
refused service in the future.



*III. Certification of State and Local Accessibility Requirements*

* The ADA requires that newly constructed or altered places of
public accommodation and commercial facilities comply with title III
of the ADA, including the ADA Standards for Accessible Design (ADA
Standards). The Justice Department is authorized to certify that
State and local accessibility requirements, which are often
established through building codes, meet or exceed the ADA's
accessibility requirements. In any lawsuit that might be brought, an
entity that complies with a certified State or local code can offer
that compliance as rebuttable evidence of compliance with the ADA.*

In implementing its certification authority, the Department
works closely with State and local officials, providing, as needed,
detailed technical assistance to facilitate efforts to bring those
accessibility requirements into accord with the ADA Standards. In
addition, the Department responds to requests from private entities
for review of the accessibility provisions of model codes and
standards, and provides informal guidance regarding the extent to
which they are consistent with the minimum accessibility
requirements of the ADA.

Previously, the Department certified the accessibility codes of the
States of Washington, Texas, Maine, Florida, and Maryland. In
addition, the Department has pending requests for certification from
California, Indiana, New Jersey, North Carolina and Utah. Recent
certification-related activity includes --

*State of Washington* -- As of July 1, 2004, the State of Washington
will implement new accessibility requirements that will replace the
State's Regulations for Barrier Free Design, which were the first
State accessibility requirements to receive certification from the
Department of Justice. The Department wrote to Washington State
officials encouraging them to request certification for their new
accessibility code and expressing willingness to work with them in
achieving this goal.



*IV. Technical Assistance *

* **The ADA requires the Department of Justice to provide
technical assistance to businesses, State and local governments,
and individuals with rights or responsibilities under the law. The
Department provides education and technical assistance through a
variety of means to encourage voluntary compliance. Our activities
include providing direct technical assistance and guidance to the
public through our ADA Information Line, ADA Home Page, and Fax on
Demand, developing and disseminating technical assistance materials
to the public, undertaking outreach initiatives, and coordinating
ADA technical assistance government wide.*

*ADA Website*

The Department's ADA Website on the Internet's World Wide Web
provides direct access at anytime to ADA information offered by the
Department and by other Federal agencies.

The ADA Home Page (www.ada.gov <adahom1.htm>) is the entry point to
the website. It provides direct access to --

* ADA regulations and technical assistance materials in English
and Spanish (which may be viewed online or downloaded for
later use),

* electronic versions of the ADA Standards for Accessible
Design, including illustrations and hyperlinked cross-references,

* Freedom of Information Act (FOIA) ADA materials, including
technical assistance letters,

* the ADA Business Connection, including ADA Business Briefs in
English and Spanish,

* an online ordering form for the ADA Technical Assistance
CD-ROM and links to the Department?s press releases, and

* links to Internet web pages of other Federal agencies and
Federal grantees that contain ADA information.

The ADA Home Page also provides information about --

* the toll-free ADA Information Line,

* the Department's ADA enforcement activities,

* the ADA technical assistance program,

* certification of State and local building codes,

* proposed changes in ADA regulations and requirements, and

* the ADA mediation program.

*Department Adds Additional Spanish Documents to Website* -- The
Department has added six more ADA technical assistance documents in
Spanish to the ADA Website as part of a continued effort to expand
and improve access to technical assistance materials. The new
documents include Spanish versions of "DA Questions and Answers"
"Commonly Asked Questions about Child Care Centers and the Americans
with Disabilities Act", "Access to 9-1-1 and Telephone Emergency
Services", "ADA Designated Investigative Agencies", and "A Guide for
People with Disabilities Seeking Employment". A new Espanol link has
also been added at the top of the ADA Home Page (www.ada.gov) giving
visitors an easy way to access the growing list of ADA technical
assistance documents available in Spanish.


*ADA Information Line*

The Department of Justice operates a toll-free ADA Information Line
to provide information and publications to the public about the
requirements of the ADA. Automated service, which allows callers to
order publications by mail or fax, is available 24 hours a day,
seven days a week. ADA specialists are available on Monday, Tuesday,
Wednesday, and Friday from 9:30 a.m. until 5:30 p.m. and on Thursday
from 12:30 p.m. until 5:30 p.m. (Eastern Time). Foreign language
service is also available.

To obtain general ADA information, get answers to technical
questions, order free ADA materials, or ask about filing a
complaint, please call:

800-514-0301 (voice)
800-514-0383 (TTY)


*ADA Fax On Demand*

The ADA Information Line Fax Delivery Service allows the public to
obtain free ADA information by fax 24 hours a day, seven days a
week. By calling the number above and following the directions,
callers can select from among 39 different ADA technical assistance
publications and receive the information, usually within minutes,
directly on their fax machines or computer fax/modems. A list of
available documents and their code numbers may also be ordered
through the ADA Information Line.


*Publications and Documents*

Copies of the Department's ADA regulations and publications,
including the Technical Assistance Manuals for titles II and III,
can be obtained by calling the ADA Information Line, visiting the
ADA Home Page, or writing to the address listed below. All materials
are available in standard print as well as large print, Braille,
audiotape, or computer disk for persons with disabilities.

U.S. Department of Justice
Civil Rights Division
950 Pennsylvania Avenue, N.W.
Disability Rights Section - NYAV
Washington, D.C. 20530

Some publications are available in foreign languages. For further
information please call the ADA Information Line.

Copies of the legal documents and settlement agreements mentioned in
this publication can be obtained by writing to --

U.S. Department of Justice
Civil Rights Division
950 Pennsylvania Avenue, N.W.
FOIA Branch, NALC Room 311
Washington, D.C. 20530

Fax: 202-514-6195

Currently, the FOI/PA Branch maintains approximately 10,000 pages of
ADA material. The records are available at a cost of $0.10 per page
(first 100 pages free). Please make your requests as specific as
possible in order to minimize your costs.

The FOI/PA Branch also provides access to ADA materials on the World
Wide Web (www.usdoj.gov/crt/foia/records.htm <../foia/records.htm>).
A link to search or visit this website is provided from the ADA Home
Page.


*V. Other Sources of ADA Information*

The* Equal Employment Opportunity Commission* offers technical
assistance to the public concerning the employment provisions of
title I of the ADA.

ADA publications
800-669-3362 (voice)
800-800-3302 (TTY)

ADA questions
800-669-4000 (voice)
800-669-6820 (TTY)

www.eeoc.gov <http://www.eeoc.gov>

The *Federal Communications Commission* offers technical assistance
to the public concerning the communication provisions of title IV of
the ADA.

ADA publications and questions
888-225-5322 (voice)
888-835-5322 (TTY)

www.fcc.gov/cgb/dro <http://www.fcc.gov/cgb/dro>

*U.S. Department of Transportation, Federal Transit Administration
*or *Access Board*, offers technical assistance to the public on the
ADA Accessibility Guidelines.

ADA Assistance Line for regulations and complaints
888-446-4511 (voice/relay),

ADA publications and questions
800-872-2253 (voice)
800-993-2822 (TTY)

www.access-board.gov <http://www.access-board.gov>

The *Disability and Business Technical Assistance Centers* are
funded by the U.S. Department of Education through the National
Institute on Disability and Rehabilitation Research (NIDRR) in
ten regions of the country to provide resources and technical
assistance on the ADA.

ADA technical assistance
800-949-4232 (voice & TTY)

www.adata.org
<http://www.usdoj.gov/cgi-bin/outside.cgi?http://www.adata.org>

*Project ACTION* is funded by the U.S. Department of
Transportation to provide ADA information and publications on
making transportation accessible.

Information on accessible transportation
800-659-6428 (voice/relay)

http://projectaction.easterseals.com
<http://www.usdoj.gov/cgi-bin/outside.cgi?http://projectaction.easterseals.com>

The *Job Accommodation Network (JAN)* is a free telephone
consulting service funded by the U.S. Department of Labor. It
provides information and advice to employers and people with
disabilities on reasonable accommodation in the workplace.

Information on workplace accommodation
800-526-7234 (voice & TTY)

www.jan.wvu.edu
<http://www.usdoj.gov/cgi-bin/outside.cgi?http://www.jan.wvu.edu>



*VI. How to File Complaints*


*Title I*

* *Complaints about violations of title I (employment) by
units of State and local government or by private employers
should be filed with the Equal Employment Opportunity
Commission. Call 800-669-4000 (voice) or 800-669-6820 (TTY) to
reach the field office in your area.


*Titles II and III*

* *Complaints about violations of title II by units of State
and local government or violations of title III by public
accommodations and commercial facilities should be filed with --

U.S. Department of Justice
Civil Rights Division
950 Pennsylvania Avenue, N.W.
Disability Rights Section - NYAV
Washington, D.C. 20530

If you wish your complaint to be considered for referral to the
Department's ADA Mediation Program, please mark "Attention:
Mediation" on the outside of the envelope.



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business required by law of the Department of Justice.



.... And Adam asked, "What's a Headache?"
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