Qantas has been dealt another blow after slumping further down the rankings of the best airlines in the world and dropping from 17th to 24th place. 

The rankings were announced at the 2024 World Airline Awards at the Fairmont Windsor Park Hotel, London, on Monday. 

Qatar Airways was crowned the world's best airline, making it the eighth time the carrier has been awarded the top honour ever.

Singapore Airlines was knocked down to second, after winning last year, while Emirates placed third and Japanese-owned All Nippon Airways came in at fourth.

The rankings are determined by passengers from 100 countries who take part in online customer satisfaction surveys carried out by Skytrax. 

The awards are known as the 'Oscars of the aviation industry' and rank airlines on aspects such as catering and inflight services.

Qantas has previously been ranked as high as number four and came in at number five in 2022. 

Jetstar fell from 69th to 75th place while Virgin Australia tumbled from 46th to 54th with Rex the only Aussie airline to go up in the rankings from 56th to 50th. 

Middle Eastern and Asian airline carriers dominated the top ten of the rankings. 

Qantas still managed to pick up five awards including best business class and best premium economy class among airlines in the Australia/Pacific region. 

The other awards included cleanest airline and the best on-board catering in premium economy and economy.  

A Qantas spokesman told Daily Mail Australia the airline is committed to making changes to their operations to ensure customers have a better experience. 

'We have been listening to our customers and our people and have been acting on this feedback with significant investment already underway,' the spokesman said. 

'We want our customers to feel the difference from the changes that we have put in place and in recent months we have seen customer satisfaction levels improve.' 

Qantas has endured a turbulent period in recent months with the airline dogged by growing consumer dissatisfaction.


1. Qatar Airways 

2. Singapore Airlines

3. Emirates

4. ANA All Nippon Airways

5. Cathay Pacific Airways

6. Japan Airlines

7. Turkish Airlines

8. EVA Air

9. Air France

10. Swiss International Airlines 

Alan Joyce resigned as CEO in September last year after 15 years in the top job. 

Mr Joyce was forced to front a Senate inquiry over a federal government decision to block Qatar Airways from introducing more flights to Australian cities. 

He was grilled over conversations he had with key government ministers who ultimately decided against the proposal by the Gulf carrier. 

Qantas was also forced to pay $100million to settle a dispute with the Australian Competition and Consumer Commission after the competition watchdog accused the airline of selling tickets for 8,000 flights that had been cancelled. 

Vanessa Hudson replaced Mr Joyce as CEO and said customer loyalty, employee engagement, and fleet renewal were among her top priorities to revive the airline. 

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2024-06-25T03:10:45Z dg43tfdfdgfd